Service Operations Engineer Tier4

At Jivy Group we make sure our services are perfect in all aspects such as usability, functionality, maintenance and performance. We have an outstanding opportunity for a Service Operations Engineer to join our team of highly motivated engineers and support staff. If you are a passionate engineer, looking for an opportunity to leverage your hard-earned skills to provide excellent service and continue to develop your technical prowess and expertise, we want to hear from you!

Our Partner is a world-leading provider of solutions and services for iLottery and iGaming operators and recently joined NASDAQ. Our software solution includes industry-leading omnichannel platforms, an innovative portfolio of the best performing interactive games, and a full suite of business and technology services.

What you will do:
  • E2E ownership on all production incidents – last tier in the cycle
  • Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D
  • Communicate with a customer in e-mails, JIRA items, and conference calls
  • Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Prioritize daily missions/tickets and manage critical escalations
What we're looking for:
  • Available to work in parallel to the US market (between 14:00 to 23:00; Monday to Friday) – Must
  • 24/7 availability in case of critical issues (on call duty) – Must
  • Excellent verbal and written communication skills in English – Must
  • Strong understanding of web and web-related technologies and Client/Server applications – Must
  • Previous experience in SQL – Must
  • 2+ years of relevant experience in a customer-focused position involving technical knowledge – Advantage
  • 1-3 years of experience in manual web testing or 3rd/4th level support position – Advantage
  • Experience with Web debugging tools – Advantage
  • Service Oriented and good communication and interpersonal skills
  • Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated
  • Bachelor’s degree in Computer Science / Software Engineering (or similar)
  • Hard working, responsible, meticulous, detail-oriented, independent
What we offer:
  • Generous salaries, bonuses
  • Team of Tech Gurus
  • Challenging projects in worldwide leading industries
  • Professional trainings to drive technical excellence
  • Flexible working schedule
  • Family friendly work environment
  • English language courses
  • Private health insurance for you and your family
  • Sport reimbursement
  • Parking area
  • Diversity of fresh fruits & snacks
Apply your CV now: