Technical Account Manager
We are looking for a qualified Technical Account Manager to oversee and address Exberry customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
About Exberry
Exberry is an independent technology vendor specializing in cutting-edge trading technologies for exchanges. It offers a comprehensive suite of solutions and services to power robust and efficient exchange infrastructures. Exberry’s agnostic approach allows its technologies to be adaptable to any market environment, whether in the cloud, bare metal, or on-premises.
What you will do:
- Provide technical support for customers to support pre-sales and post-sales processes;
- Address all product-related queries to customers;
- Train customers to use products effectively;
- Provide developers with customers’ feedback to help identify potential new features or products;
- Report on product performance;
- Identify solutions to reduce support costs;
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements;
- Liaise with the sales department to win new business and increase sales;
- Establish best practices;
- Keep track of sales performance metrics.
What we’re looking for:
- Proven work experience as a Technical Account Manager;
- Solid technical background with hands on experience in digital technologies;
- Familiarity with software and front-end development;
- An ability to gasp customers’ needs and suggest timely solutions;
- Excellent verbal and written communication skills;
- Strong analytical and problem-solving skills;
- BSc degree in Computer Science or relevant field.
We offer you a most competitive benefits package, including:
- Generous salaries, bonuses;
- Team of Tech Gurus;
- Challenging projects in worldwide leading industries;
- Professional trainings to drive technical excellence;
- Family-friendly work environment;
- Private health insurance for you and your family;
- Sport reimbursement;
- Parking area;
- Diversity of fresh fruits & snacks.
